Facebook and its Instagram and WhatsApp platforms were hit by a massive outage Monday, impacting potentially tens of millions of users as the social media giant faces fallout over its effect on teens and misinformation.
“We’re aware that some people are having trouble accessing our apps and products,” Facebook spokesman Andy Stone said on Twitter.
Users trying to access Facebook in affected areas were greeted with the message: “Something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”
The outage comes a day after a whistleblower went on US television to reveal her identity after she leaked a trove of documents to authorities alleging the company knew its products were fueling hate and harming children’s mental health.
Frances Haugen, a 37-year-old data scientist from Iowa, has worked for companies including Google and Pinterest but said in an interview with CBS news show “60 Minutes” that Facebook was “substantially worse” than anything she had seen before.
The world’s largest social media platform has been embroiled in a firestorm brought about by Haugen, with US lawmakers and The Wall Street Journal raising sharp criticism of the network.
“I think that finally now policymakers, maybe the White House, other leaders can look at someone like Frances Haugen and say, ‘It’s now incumbent upon us, Facebook will not fix itself,'” said Nora Benavidez, a Facebook accountability expert.
Ghana is amongst numerous countries facing the social media outage
Technology giant, Facebook has apologised to all its users around the world who were adversely affected by WhatsApp, Instagram and Facebook global outage on Monday, October 4, 2021.
In a statement, Facebook blamed the outage on technical issues.
The technical issue did not only affect Facebook’s services but reportedly also employees’ work passes and email.
The services were down from about 16:00 GMT until around 22:00 on Monday.
In the statement, Facebook says there was “no evidence that user data was compromised”.
According to Facebook in the statement, the faulty configuration change affected the company’s internal tools and systems which complicated attempts to resolve the problem.
Business website Fortune has claimed that the outage cost Facebook founder, Mark Zuckerberg an estimated $6bn (£4.4bn) at one point as shares fell to over 5%.
Websites and social media outages tracker, Down Detector, says some 10.6 million problem reports around the world.
Over 3.5 billion people use Facebook, Messenger, Instagram and Whatsapp globally, Standupgh understands.
Mr Zuckerberg says the social media platforms are back.
In a post that attracted over 1.5 million likes, he stated that “Facebook, Instagram, WhatsApp and Messenger are coming back online now.”
“Sorry for the disruption today – I know how much you rely on our services to stay connected with the people you care about,” he apologised.